Customer Support VA (Dutch + German) – Shopify Experience Required

We are looking for a reliable Customer Support Virtual Assistant who can respond to daily customer emails in both Dutch and German, approximately 1 hour per day, 5–6 days per week.

You will be responsible for handling all incoming inquiries related to orders, shipping delays, product questions, and PayPal claims/disputes, and for updating customers with tracking information from Shopify. You will also communicate with our shipping team via WhatsApp and use ChatGPT Plus to assist in writing professional replies quickly and effectively.

To be successful in this role, you must:

- Be fluent in Dutch and German (written)
- Have at least 1 year of customer service experience, preferably in e-commerce
- Be experienced with Shopify (fulfillment, tracking, customer lookup, etc.)
- Be comfortable handling PayPal inquiries and claims
- Have a ChatGPT Plus account
- Be proactive, organized, and independent

If you're interested in this position, please send us:
- A short motivation explaining why you're a good fit
- A portfolio or examples of previous relevant experience (e.g. screenshots, references, or description of tasks performed)

Interested? We’re looking for someone we can rely on for the long term. If that sounds like you, we’d love to hear from you. Start your response to this post with "INTERESTED", all other messages will be ignored.