Customer Service Representative

Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

Provide accurate information about products, services, policies, and procedures.

Handle customer complaints or concerns with patience, empathy, and problem-solving skills.

Document all customer interactions in the CRM system and escalate complex issues to appropriate teams.

Process orders, returns, refunds, and exchanges as needed.

Follow up with customers to ensure issue resolution and satisfaction.

Collaborate with other departments (e.g., Sales, Technical Support, Shipping) to ensure seamless service.

Stay up to date on product knowledge, company updates, and customer service best practices.