iClassPro CRM and Database / Excel wizz

We’re a busy gymnastics club in Australia looking for a detail-oriented and tech-savvy Virtual Assistant to support our operations team. If you’ve used iClassPro before—and love spreadsheets, systems, and keeping things running smoothly—this could be the perfect role for you.
This role is part-time (5–10 hours/week), with flexibility and room to grow.
Perfect for someone already doing VA work for a gymnastics club, swim school, cheer gym, or other children’s activity centre.
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What You’ll Be Doing:
iClassPro Tasks:
• Set up class schedules, camps, and fee structures
• Manage rolling enrolments and update prices
• Run direct debits and apply declined payment fees
• Process medical credits and hold/suspension requests
• Track absences and generate follow-up call lists
• Manage waitlists and notify families of open spots
• Tag and segment customer lists for targeted marketing
• Schedule make-ups and apply credits in iClass
• Audit class numbers and flag overfilled or low-capacity groups
• Re-enrol students into new classes at the end of year
• Upload and archive medical forms and gymnast profiles
• Run reports and prepare term summaries for coaches

Admin & Customer Support:
• Follow up after trials to encourage enrolment
• Respond to common email enquiries using templates
• Collate data

Data Review & Reporting:
• Analyse skill tracking data:
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You’ll Need:
• Solid experience with iClassPro (essential)
• Familiarity with Deputy or other staff scheduling tools
• Strong Excel skills
• Very organised, process-driven, and reliable
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Bonus Skills:
• Familiarity with sporting club administration
• knowledge of gymnastics terminology
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Hours & Pay:
• 5–10 hours per week
• 100% remote, flexible hours
• Pay based on experience – please include your expected hourly rate (in AUD or PHP)
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How to Apply:
Please send:
1. A short intro and your resume
2. Examples of how you’ve used iClassPro
3. Three things you enjoy doing outside of work and your family
4. Your expected hourly rate
We’re a friendly and supportive team looking for someone long-term. If you enjoy making admin run like clockwork and helping a kids’ club thrive—we’d love to hear from you!
Be sure to address your message to: Mrs Christy Hemphill and Patty the Cow