Lead Generation & Rental Operations Specialist (Short-Term/Mid-Term & Medical)

About the Role:

We are seeking a highly motivated and versatile Lead Generation & Rental Operations Specialist to join our dynamic team.
This unique full-time remote position combines critical lead generation efforts for both our Mid-Term Rental (MTR) and Medical Revenue Recovery services with hands-on operational support for our short-term and mid-term rental properties.
If you are a proactive self-starter with exceptional communication skills, sales skills, a knack for problem-solving, and a desire to contribute to diverse business functions, we encourage you to apply.

Responsibilities:

Mid-Term Rental (MTR) Lead Generation & Nurturing:

*Generate new leads from LinkedIn for MTR opportunities.
*Send weekly email updates to relocation specialists regarding available MTR inventory.
*Conduct phone calls to companies to introduce our MTR business.
*Source ---------- for potential government contracts related to MTR.
*Follow up diligently on leads received from relocation companies and government contracts.
*Call property owners to discuss available homes for MTR.

Mid-Term Rental (MTR) Hosting:

*Update reservations on Hospitable and ensure Safety insurance is active for MTR properties.
*Manage MTR reservations through Open Phone.
*Handle guest communications for MTRs.
*Coordinate communications with cleaning teams.
*Address and facilitate maintenance solutions.
*Oversee check-out and turnover management processes.

Medical Revenue Recovery Lead Generation:

*Source leads from LinkedIn, medical societies, medical websites, and billing companies across all 50 states.
*Conduct cold calls and send targeted emails to our "ideal avatar" to generate interest.
*Schedule introductory phone calls with qualified leads for our team.

Short-Term Rental (STR) Hosting:

*Communicate with guests via our Property Management System (PMS) and Airbnb.
*Answer questions from current, incoming, and future guests.
*Ensure all guests receive access codes prior to arrival.
*Verify resort cleaning is scheduled a day prior to guest departure.
*Coordinate with our hot tub team (Billy) to ensure hot tub checks after every guest.

Syndication:

*Generate leads for the syndication business.
*Manage investor questions and send out quarterly emails on different syndications.
*Email educational materials to investors weekly.

Long-Term Rental Experience (Outreach):

*Conduct outreach and conversations with Real Estate Agents.
*Communicate with Leasing Agents.
*Engage with Landlords or Owners.
*Connect with Property Management Groups.

Key Results for this Role:

*Successfully source 10 new contacts per day (relocation specialists, corporate contacts, billing companies, doctor's offices).
*Consistently send emails or make calls to contacts.
*Send 1 weekly property database email to insurance contacts.
*Actively source homes requested by relocation specialists.
*Send at least 10 emails or other forms of communication per week to source clients for the Medical Revenue Recovery team.
*Ensure all emails are followed up with across all business functions.
*Distribute quarterly emails for our syndication business.

Requirements:

*Exceptional English proficiency – both written and verbal.
*Prior history with guest support on Airbnb or other Online Travel Agencies (OTAs) is essential.
*Strong cold calling, follow-up, and lead conversion skills.
*Impeccable attention to detail with the ability to manage multiple priorities without letting anything slip through the cracks.
*Demonstrated problem-solving abilities and capacity to think several steps ahead.
*Excellent communication skills – clear, empathetic, and professional.
*Prior experience in short-term or mid-term rentals is highly preferred.
*Willingness and openness to learn new educational material, such as Medical Revenue Recovery concepts.
*Ability to work with multiple technology platforms, including Google Drive, Excel, ---------- , PowerPoint, Open Phone, Loom, and Zoom.
*Attention to details and abilty to read the whole Job Posting: Secret Code SLMTR0616
*Flexibility with hours and schedule to align with Pacific Central Time Zone.
*Outstanding customer service skills.
*Previous marketing skills would be advantageous but not necessary.
*Must have reliable access to the internet, phone, and a personal computer with a camera for video calls.

Bonus Qualities:

*Self-starter who thrives in a fast-paced, dynamic environment.
*Sales is like second nature and love talking to people.
*Forward-thinking – able to anticipate next steps and proactively offer solutions before problems arise.
*Experience creating Standard Operating Procedures (SOPs) or refining operational workflows.
*Comfortable working both independently and as part of a team.

Rate & Schedule:

*Position Type: Full-Time
*Rate of Pay: $5 - $7 USD per hour, depending on phone skills and overall experience. (Note: Fees for transfers will NOT be included in the hourly rate.)
*Hours: 8 hours per day, preferably 9 AM - 5 PM PST, Monday through Friday.
*Trial Period: Paid trial period to assess skills.
*Pay Frequency: Bi-weekly.
*Holidays and PTO:
*Holidays must be submitted in advance.
*7 days of Paid Time Off (PTO), accrued through length of time worked (e.g., 1 accrual per month).
*Unpaid time off is flexible with advance notice, subject to approval.


To Apply Please Note the Following:

In the Subject Line insert: Sales, Lead Generation, and MTR
In the top of the body of the message, please include the secret code:
Please make sure to have an ID Proof score of 70+