Client Relations Specialist – Airbnb Property Management | Remote | $6–$8/hr Start + Bonuses with growth potential

About Us:
We are a fast-growing U.S.-based short-term rental (Airbnb) property management company operating in over 10 states. Our team is remote-first and performance-driven. We specialize in turning underperforming vacation rentals into high-earning listings through smart pricing, guest support, and streamlined operations.

We are looking for a Client Relations Specialist to support our growing team. You’ll serve as the key point of contact ensuring clear communication, timely updates, and strong relationship management. In addition to client relations, you’ll help with backend tasks such as optimizing listings, light bookkeeping, reviewing occupancy and performance data to identify revenue opportunities, assisting with damage claims, and ensuring property statuses and records are always up to date.


Salary & Growth:
• Starting Rate: $6–$8/hour (based on experience and performance)
• Performance Bonuses: Opportunity to earn up to $10/hour with consistent, high-quality work and value-add projects
• Long-term role with advancement potential into senior support, operations, or sales. Our top tea ---------- mbers have advanced into senior positions within 6 months.


Key Responsibilities:
• Respond to property owner messages and inquiries in a timely and professional manner
• Address concerns or complaints with empathy, clarity, and a solutions-first mindset
• Coordinate listing updates, availability conflicts, and general account questions
• Help audit property performance and suggest improvements to maximize occupancy and revenue
• Communicate clearly with owners and internal teams using Slack, Hostaway, and Google Sheets
• Support outbound follow-ups and owner engagement during slower periods
• Maintain documentation and assist in refining client support processes over time


Requirements:
• Excellent written and spoken English is a must
• Strong customer service and problem-solving skills
• Highly reliable internet connection and professional home setup
• Willing to work flexible hours (We never change your shift's schedule last minute.)
• Tech-savvy and confident using tools like Airbnb, Hostaway, Google Workspace, and Slack
• Self-motivated, detail-oriented, and calm under pressure
• Experience in Airbnb, short-term rentals, or hospitality is a big plus


Bonus Tasks (For Higher Pay):
• Help review and optimize Airbnb listings (title, photos, pricing, etc.)
• Support our sales team by calling leads or helping with outreach
• Take initiative to improve documentation, FAQs, or training materials
• Reach out to leadership for additional tasks


How to Apply (All Steps Required):
1. Send a 2-minute voice recording introducing yourself and sharing:
• Your experience with customer service or Airbnb
• A story about how you resolved a difficult client issue
• Use Vocaroo or a Google/One Drive link (set to public)

2. Audit this Airbnb listing:
• ---------- /rooms/ ---------- • In 5+ bullet points, optimize this listing to increase viewership and bookings. Explain why and how you d ---------- on those changes. Be specific.

3. Attach your updated resume
• Include your time zone, previous experience, current employment status, and your internet speed
• Use Google/One Drive link (set to public)


Why Join Us:
• Stable, long-term opportunity with bi-weekly pay
• Performance bonuses and growth potential
• Join a team that respects your time, values initiative, and rewards excellence
• Work with a modern, remote-first company that is scaling aggressively in the Airbnb market


Apply now – we’re actively interviewing this week.