Commercial Collection Supervisor

The Collections Supervisor is responsible for overseeing a team of commercial collections agents engaged in the recovery of outstanding debts from business clients. This role requires hands-on supervision, performance coaching, and strategic support in the execution of collection activities. The ideal candidate will have direct experience in commercial debt recovery and a working knowledge of UCC lien enforcement and notification procedures.

Key Responsibilities
In addition to managing a small portfolio of high value accounts, the ideal candidate will also have the following responsibilities:

*Team Supervision & Development:
Lead and support a team of collections agents, providing daily oversight and performance guidance.
Conduct regular coaching sessions and assist in onboarding and training new hires.
Promote adherence to established procedures and collection strategies.

*Collection Oversight:
Provide support and 2nd talk-offs on complex or escalated debtor accounts, particularly those involving secured debt or UCC lien enforcement.
Ensure that agents follow internal and client-specific protocols for effective and compliant recovery efforts.
Review and assist in the preparation and delivery of UCC lien notices and follow-up communications.

*Performance Monitoring:
Track agent performance using key metrics such as recovery rates, call volume, and resolution time.
Deliver regular performance updates and identify areas for improvement.
Collaborate with leadership to optimize team efficiency and results.

*Compliance:
Ensure compliance with all applicable federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and relevant provisions of the Uniform Commercial Code (Article 9).
Monitor team activities for adherence to compliance standards and participate in periodic training.

*Reporting & Analysis:
Generate performance and activity reports for internal review.
Analyze trends in recovery outcomes and make recommendations for strategy improvements.

*Technology & Tools:
Use collection platforms and CRM tools to manage workflows, assign tasks, and document account activity.
Support tea ---------- mbers in troubleshooting software-related issues.

Qualifications

*2 - 3 years of solid leadership experience in a supervisory or managerial role in the collection industry.
*Demonstrated ability to build and lead high-performing teams, fostering a culture of accountability and success.
*Strong negotiation, communication, and team leadership skills, with the ability to conduct second talk-offs.
*Proficient in CRM platforms and collections software.
*Experience in commercial debt recovery, with solid expertise in secured transactions and UCC lien enforcement (preferred).
*Highly detail-oriented and capable of managing multiple priorities in a dynamic environment.
*Strategic thinker with the ability to develop and implement plans that adapt to change.

To apply, please email your resume and cover letter to ----------