Medical Virtual Assistant

RESPONSIBILITIES include but are NOT LIMITED to:

Appointment Management: Schedule and confirm appointments for initial consultations, follow-up visits, and treatment sessions. Conduct patient reminder calls and send text messages with appointment directions.

Patient Communication: Answer phones and greet patients in a professional and friendly manner, providing assistance, information on procedures, treatments, and directions to the clinic. Respond to emails and chats promptly and efficiently. Refer patients to other facilities as necessary.

Data Management: Maintain accurate electronic health records (EHR) and update patient information promptly. Upload incoming faxes and ensure proper organization within the appropriate Google Drive or filing system.

Insurance and Pharmacy Support: Assist with insurance eligibility checks and prior authorizations. Coordinate prescription refills by calling pharmacies or processing scripts if the EMR system is inaccessible.

Billing and Coding: Knowledge of medical billing and coding or willingness to learn is essential. Assist with processing and managing billing information and coding accurately.

Other administrative tasks.

REQUIRED QUALIFICATIONS:
Medical Virtual Assistant experience.
Bachelor’s degree in a related field.
Knowledge of medical terminologies and practices.
Excellent communication and interpersonal abilities, emphasizing exceptional customer service to patients.
Able to work on a graveyard shift - Central Time.
Strong organizational and multitasking abilities.
Adaptability to learn and navigate new software applications efficiently.
Proficiency in using Google Workspace (Google Drive, Docs, Sheets, etc.).
Must have a primary and backup device
Reliable high-speed internet connection and a quiet workspace.
Solid organizational and time management skills with keen attention to detail.