URGENT: Virtual Property Management Assistant Role - NYC - 20,000 to 40,000 PHP / Month.

URGENT HIRE: Virtual Property Management Assistant, NYC Townhouse Portfolio
***To ensure your application is considered, please read the ENTIRE posting below and follow all INSTRUCTIONS noted below in the last section of this posting.
**Please note: We are running an urgent / accelerated process so we encourage candidates to apply as soon as possible.

Remote Part Time Position (25 to 35 Eastern Standard hours / week); 1+ Years of US-based experience as a remote property management assistant is required

ABOUT US:

We are a real estate investment company at the forefront of revitalizing New York City's historic neighborhoods. We specialize in the acquisition, meticulous restoration, and dedicated management of 2- to 4-unit multifamily townhouses in underserved, high-growth neighborhoods across NYC. Our mission is to deliver turnkey, restored rental homes while navigating NYC's complex regulatory and tenant landscape. We are a hands-on team, deeply involved in every aspect from restoration to daily operations.

THE OPPORTUNITY AND WHO WE ARE SEEKING:

We are looking for a reliable and detail-oriented Virtual Property Management Assistant to support our daily operations. This is a foundational role perfect for someone with administrative or real estate support experience who is eager to learn and grow with our company.

You will work directly with the property owner and the Lead Property Manager, assisting with a wide range of tasks from tenant communication to document management. The ideal candidate is an excellent organizer, a clear communicator, and a proactive learner who can follow detailed processes. While prior property management experience is a plus, a strong work ethic and a commitment to accuracy are most important. Your mission is to help keep our portfolio organized, our tenants supported, and our operations running smoothly.

KEY RESPONSIBILITIES:

• Assist with tenant communication: help monitor emails, respond to basic inquiries, and follow up on maintenance requests.
• Help with drafting and submitting funding applications for business loans, grants, etc.
• Support rent collection by sending reminders and tracking payment statuses.
• Help monitor city agency portals (HPD, DOB) for new violations or updates.
• Assist in preparing and organizing documentation for violation disputes, loan applications, and compliance filings.
• Help coordinate with contractors for repairs and maintenance by scheduling appointments and following up on work orders.
• Organize and maintain digital files, including leases, tenant records, and receipts in Google Drive.
• Support the lease renewal process by preparing draft documents and tracking deadlines.
• Create and maintain spreadsheets for tracking rent, maintenance, and compliance issues

IDEAL CANDIDATE WILL HAVE:

• 1-2+ years of experience in an administrative, customer support, or property management assistant role.
• Excellent organizational skills and a high level of attention to detail.
• Strong written and verbal communication skills in English.
• Proficiency with Google Workspace (Gmail, Sheets, Docs, Drive) and Microsoft Office.
• A proactive and positive attitude with a strong desire to learn.
• Ability to follow multi-step processes and manage tasks reliably.
• Artificial Intelligence platforms and how to utilize them in property management (Chat GPT, Gemini, Claude, etc.)
• Comfortable receiving direct feedback and using it to improve.
• Experience with any property management software (e.g., AppFolio, Buildium, Innago) is a plus, but not required.
• Bonus: Experience with basic bookkeeping or document preparation for business applications.

POSITION DETAILS::

• Part-Time Role: 25–35 hours per week; US Eastern Standard Hours (10am to 6pm EST) -"Graveyard" shift; Pay based on recorded hours of work
• Hourly Pay: $3.50–$5.00 USD per hour (approx. 20,000–40,000 PHP per month, depending on hours and experience). Compensation is paid bi-weekly.
• Flexible Hours: Work must be completed during U.S. Eastern Time business hours (10 AM to 6 PM EST), but a flexible daily schedule can be arranged.
• Trial Period: A paid trial period (typically 2–4 weeks) will be required.
• Growth Potential: This role may expand in hours and responsibilities based on performance and business needs.

INSTRUCTIONS TO APPLY:

1. Please send an email to: ----------

2. Craft your email subject line precisely as follows: "PM Assistant - [Your Full Name] - Keystone" (The word "Keystone" is included to show attention to detail).

3. Attach your resume (PDF format preferred).

4. In the body of your email, please provide clear and honest answers to the following questions:

a) Introduction & Relevant Experience: Please introduce yourself and describe your experience with specific administrative or real estate tasks (e.g., managing emails, scheduling, following up on tasks, processing work orders, tracking payments, etc.).
What were your direct responsibilities in that role?

b) Learning New Systems: This role involves learning NYC's complex property rules. Describe a time you had to learn a new, detailed process or software for a job. How did you approach it, and how quickly did you become proficient?

c) Software Proficiency: What specific software tools are you most comfortable with for task management, communication, and document organization (e.g., Google Sheets, Asana, Trello, Slack, specific CRMs)?

d) AI Tools: What AI platforms (e.g., ChatGPT) have you used, if any? Briefly describe how you've used them to help with writing, organizing, or other tasks.

e) Handling Challenges: Describe a time a tenant, customer, or client was upset due to a mistake or delay. From your support role, what steps did you take to help resolve the situation?

f) Managing Tasks: Describe a time you had to juggle multiple competing tasks or requests from a manager. How did you prioritize them and ensure everything was completed accurately and on time?

g) Feedback & Growth: How do you respond when a manager gives you direct feedback to correct a mistake or improve a process? Provide a brief example.

h) Video Introduction (Optional but highly Encouraged): Include a link to a short (1-2 minute) video introducing yourself. (You can use Loom, Google Drive, or an unlisted YouTube video).