Customer Service Representative

Job Description
We are looking for customer service representatives to join our team. This position will be dedicated to support our consumers
The ideal candidate must have a passion for problem solving and communicating with a diverse group of customers from around the world. He/she should have experience working in a call center and be comfortable handling customer support.
Responsibilities:
• Act as the point of contact for any and all matters specific to the customer
• Resolve customer complaints via phone or email
• Call customers to verify account information and resolve any issues
• Assist with placement of orders or refunds as needed
• Assist with high importance requests and escalate cases to internal and external partners as needed
• Prioritize and answer customer cases
• Plan, monitor and report daily phone and email cases to optimize the customer service workflow and meet KPI’s
• Communicate internally to all departments
Job Requirements
• Effective communication skills by phone and email
• Time Management skills
• Attention to detail
• Excellent listening, verbal and written communication skills
• Knowledge and experience working in call center or in a customer service capacity
• Full professional proficiency in spoken and written English is a must .
• Minimum 2 years of customer support experience
• Ability and willingness to work as a part of an international and intercultural team.