Customer Service Email Specialist

Customer Service Email Specialist
Company: Myfy Financial Group
About Us:
---------- is a fast-growing leader in unsecured business lending, dedicated to serving Australia’s hardworking small-business community with tailored financing solutions and outstanding support. As part of the Thrive Hive Group family alongside ClickCapital and BizCarLoans, we’re committed to excellence—and we need you to help us deliver it.
Position: Customer Service Email Specialist
Location: Remote (Australia-based)
Role Type: Part-Time / Full-Time (flexible hours)
What You’ll Do:
• Respond promptly to customer emails, handling inquiries, issues and feedback with clarity and professionalism
• Resolve complaints by investigating, identifying solutions and following through to ensure satisfaction
• Maintain up-to-date product and policy knowledge to answer questions accurately
• Use our CRM to log, prioritize and track all email interactions
• Juggle multiple inboxes and support channels efficiently
• Show empathy and patience in every interaction to create a positive experience
• Gather and analyse customer feedback to suggest process or product improvements
• Collaborate with internal teams—sales, underwriting, tech—to deliver seamless support
• Ensure strict compliance with privacy, data-protection and company guidelines
What We’re Looking For:
• Proven customer-service experience, ideally in financial services or a fast-paced support role
• Exceptional written communication: able to explain complex info simply
• Strong organisational skills; comfortable managing multiple tasks and priorities
• Familiarity with CRM tools and email platforms (Gmail, Outlook, etc.)
• Discretion and professionalism when handling confidential information
• Native or fluent Eanglish; bonus points for additional languages
• Understands the needs of Australian small businesses (New Zealand/UK markets a plus)
Why Join Myfy?
• Make a real impact on Aussie businesses by helping them access vital funding
• Work fully remotely with flexible hours that suit your lifestyle
• Competitive pay and clear pathways for career growth
• Supportive team culture that values your ideas and development
How to Apply:
Please submit your resume and a brief cover note via OnlineJobs.ph:

We’ll review all applications and be in touch within one week to schedule next steps. We look forward to meeting you!

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