GoHighLevel Client Success and Operations Project Manager

End Game Digital is a laser-focused U.S. growth agency turning paid ads, SEO, AI voice, and GoHighLevel automations into real-world revenue. We specialize in home services—roofing, remodeling, water-damage—and also power up fitness studios, water-sports outfits, luxury brands, and regenerative-spa clinics.

We need a Client Success & Ops VA who lives for tidy systems. You’ll team up with the owner to streamline GoHighLevel, ClickUp, and comms—then keep the engine humming every day.

What You’ll Own
Audit & Simplify
Map every pipeline, trigger, and automation (yes, some clients juggle two brands in one sub-account). Remove the clutter, rebuild what matters, and lock in one clean “source of truth.”

Onboard & Guide Clients
Grab assets, import snapshots, walk clients through each step, answer quick questions, and keep internal teams marching until everything’s live.

Reviews & Reputation
Spin up 5-star review automations, monitor feedback, and catch issues before they threaten churn.

Client Health & Upsell Radar
Watch dashboards daily—if bookings, CPL, or show rates slip, coordinate fixes and flag real upsell opportunities (SEO, AI voice, etc.).

ClickUp Traffic Control
Restructure boards, automate statuses, and track tasks for SEO, ads, CRM builds, and AI-voice setups.

Comms Upgrade
Set up smart Slack/ ---------- channels and email rules, define SLAs, and keep everyone on the same page.

KPI Pulse & Founder Sync
Update weekly metrics, drop a quick Loom recap each day until stable, then move to a weekly huddle.

You’re Perfect If You…
Speak and write fluent English

Are organized, proactive, process-driven

Use GoHighLevel every day (workflows, calendars, triggers, reputation manager)

Know ClickUp + Google Sheets/Drive inside out

Can overlap 4 U.S. business hours for live collaboration

Track KPIs like a hawk and spot upsell win-wins

Have rock-solid internet plus backup

How to Apply (one short answer)
In 4–6 sentences, tell us about a GoHighLevel account you cleaned up:

What was broken?

Which workflows or pipelines did you rebuild?

How did it lift results or client satisfaction?

Add one sentence about your favorite hobby outside of work.