Customer Support Specialist

We are an e-commerce company in the fashion industry and have some BRANDs, looking for a dedicated Customer Support Specialist to manage email communication with our clients. Your role will involve assisting customers with their inquiries, providing product information, processing returns and exchanges, and resolving any issues that may arise.

What to expect:

Prompt, professional communication with customers via email.
Handling requests related to returns, exchanges, and refunds.
Responding to customer inquiries regarding products, shipping, and ongoing promotions.
Utilizing pre-written response templates and improving them as needed.
Ongoing support and training to efficiently manage customer requests through our system.
Requirements:

Previous experience in customer support or a related role.
Excellent written communication skills with a polite and professional tone.
Strong attention to detail and problem-solving skills.
Willingness to quickly learn and adapt to a dynamic environment.
Proficiency in English (additional languages are a plus).
If you're excited about working in a fast-paced e-commerce environment and meet the above requirements, please send us your resume!