Ops Sidekick – Executive Assistant to the Founder

Location: Remote | Full Time
Company: Lockbaud

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- About the Role -

Do you love turning loose ideas into clear plans, keeping projects from falling through the cracks, and making systems feel effortless?

We’re looking for an Execution-Focused Assistant to support our founder and company-wide initiatives with structure, follow-through, and initiative that moves things forward. You’ll be trusted with high-visibility internal tools like HubSpot, project coordination, communication follow-ups, and a ton of messy in-progress ideas that need to get over the finish line.

This is not a traditional EA role. This is for someone who gets excited about:

* Turning vague voice memos into structured tasks
* Owning internal tools like HubSpot and keeping them clean and updated
* Coordinating multi-step projects with lots of moving pieces
* Following up so nothing gets dropped
* Asking the questions that help an idea become real
* Being in the loop and making sure everyone else is too

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- You Might Be a Great Fit If... -

You are the kind of person who:

* Thinks in checklists but communicates like a human
* Feels energized by figuring out how to take action without waiting for direction
* Finds satisfaction in being the one who "made it happen" behind the scenes
* Asks great questions to avoid bottlenecks or wasted work
* Is comfortable coordinating moving parts, people, and platforms
* Knows that consistent follow-up is a love language

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- Key Responsibilities -

* HubSpot CRM Ownership: Keep it clean, updated, and actionable. Monitor pipeline activity, manage follow-ups, and make sure no lead or task is forgotten.

* Project Support: Help turn ongoing ideas into repeatable workflows and processes—marketing campaigns, outreach sequences, content coordination, etc.

* Inbox & Calendar Coordination: Occasionally help prioritize messages or scheduling when things get backed up.

* Follow-Up Champion: Track moving parts and make sure people circle back (internally or externally). You are the thread-puller.

* Systems Building: Build checklists, templates, trackers, or SOPs that help us move faster and more clearly.

* Social & Brand Support: Support with LinkedIn content planning, organizing outreach, podcast scheduling, or newsletter coordination.

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- Requirements -

* Excellent written and verbal communication

* Solid attention to detail and comfort asking clarifying questions

* Comfortable working in CRMs (HubSpot experience strongly preferred)

* Familiar with tools like Microsoft Office, Teams, Canva, or HubSpot (or quick to learn)

* Self-directed and proactive (we won’t chase you to chase things)

* A curious mind that likes making things smoother, not just finishing tasks

* U.S. hours preferred for time zone overlap

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- About Lockbaud -

Lockbaud is a people-first technology company helping professional service businesses grow through better IT, strong systems, and smart communication. We move fast, but we care deeply about our team, our clients, and doing things with purpose.

We live by Growth, Gritty, and Group. If you're someone who improves every day, pushes through friction, and values strong relationships, you'll fit in.

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- How to Apply -

* Send a short message with "Ops Sidekick!" in the subject, or early in your message so we know you actually read this.

* Tell us what stood out about this job (we care about communication).

* Share an example of a system you built or managed that helped something move faster or stay organized.

* Attach your Resume or CV.

* Include a short audio or video recording introducing yourself (1-2 minutes max). We’d like to get a feel for your communication style and spoken English.

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Join us as the steady hand behind the Upgrade—the person who turns ideas into action and makes sure no thread gets dropped.