Customer Service Specialist

-Confers with the customers by telephone, email, in person in order to provide information about products and services.
-Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
-Ensures that appropriate responses were made to resolve customers' problem.
-Refers customer's concerns to designated departments for resolution and processing.
-Provides feedback and reply to customers' concern and request.