Customer Service Representative for a Global Camping Brand

???? Junior Customer Support Agent (Contract: 2–6 months)
This might turn into something more permanent
Timezone: US or AU (let us know your preference!)

???? WHO WE ARE
Joolca is a fast-growing Aussie eCommerce brand that designs gear to bring indoor comfort outdoors. Our small Melbourne-based company centres on a single idea: what if people could enjoy indoor comforts outdoors, no matter where they are?
Our flagship product, the HOTTAP (yes, a portable hot water system), has warmed the showers of tens of thousands of happy campers across Australia, New Zealand, the US, UK, and Canada.
We also make the GottaGo, a portable toilet that is quickly becoming our number one seller!

???? ABOUT THE ROLE
We’re on the hunt for a friendly, reliable, and detail-loving support agent to jump into the frontlines of helping our customers. You'll become a go-to expert on all things Joolca and help customers via email, live chat, and occasionally phone.
We’re big on culture, too! Being a great team player, communicating well, and bringing a positive vibe matter just as much as your ticket-solving skills. You’ll be part of a team that’s genuinely invested in our customers, our products, and each other.
Folks who succeed in this role are typically resourceful, have the drive to continue to learn, and are great with people (empathetic).

???? WHAT YOU’LL DO
- Respond to customer enquiries with clarity, care, and a bit of charm
- Troubleshoot issues and guide customers to the right solution
- Work with our warehouses across AU/NZ/US/UK/CA/EU
- Help spot trends in tickets and suggest process/product improvements
- Grow with the role and the brand — we love a curious mind

? MUST-HAVES
- Excellent written and verbal English (not just grammar, but tone too)
- Strong soft skills (empathy, critical thinking, proactiveness, etc)
- Experience in a support or customer-facing role
- The ability to work remotely effectively
- A sharp eye for detail and strong typing skills
- In your application, please include the capital of Turkey
- Familiarity with customer support best practices
- Curiosity, empathy, and an easygoing attitude
- A team player

???? NICE-TO-HAVES
- Experience with Shopify, Zendesk, Odoo, ClickUp
- Support experience in with physical products
- Previous remote work experience
- A history of troubleshooting or working with customers under pressure

???? PAY & PERKS
- USD $5/hour (contract)

We believe in the quality of life and in addition to the salary we offer:
- Monthly lunch expense
- A relaxed work environment (you’ll see!)
- Great Culture

???? HOW TO APPLY
Please include:

1. A cover letter with a bit about you and your interests (keep it casual & from the heart!)
2. A short voice clip telling us about your favourite hobby

And answer these two questions:

1. Rewrite this sentence with proper grammar:
"heloo, im looking 2 buy some item. How many qty are in stocks? (Can I by 5 or more)? If I recieve them by tomorrow? And whats total cost to send. Yours, Emrez."

2. Reply to this message from a customer:
"Hi, please help me! I'm currently out camping and whilst setting up your product to use it, I've realised that I am missing a component. I have not been able to use this yet. Please help, I really need to use this for my trip! :("

???? ONE LAST THING
We know ChatGPT is everywhere. But we'd really prefer to get to know you. So please apply without the help of AI tools - we'll be able to tell ????