Operations Associate

We’re seeking Operations Associates to join a growing healthcare technology company that’s reshaping how patients access and manage lab testing. This is not your typical customer support role — it requires technical aptitude, strong problem-solving skills, and ideally some healthcare-related experience.

You’ll play a key role in supporting the daily operations of a fast-growing platform, working
closely with both internal teams, clients and external vendors to ensure seamless service
delivery. You’ll be joining a team of four operation associates all based in PH, the total company size is twenty two.


Key Responsibilities


? Lab Test Management
? Process lab test orders and ensure timely and accurate delivery of results
? Coordinate with vendors (e.g., diagnostic labs, customers, vendors) to resolve
order or delivery issues

? System Monitoring & Issue Resolution
? Monitor internal dashboards for system delays or outages
? Proactively troubleshoot and escalate issues across multiple platforms


? Customer Support & Communication
? Provide direct support to customers via Slack, email, and internal ticketing
systems
? Maintain SLA standards for response and resolution times
? Interact with clients primarily through chat, with occasional voice support


? Operational Support
? Assist the Operations team with routine tasks to ensure smooth workflow
? Collaborate cross-functionally to support process improvements and
documentation
? Use internal tools such as Google Docs and Slack for communication and task
tracking

Ideal Candidate Profile
? Overall 3-7+ years of professional work experience in a startup
environment or healthcare settings
? Experience in healthcare settings is a strong plus (e.g., insurance claims, medical
billing, clinical support, revenue cycle management)
? Strong technical aptitude; comfortable working across multiple systems and tools
? Problem-solving mindset with the ability to work independently and adapt in a startup
environment
? Excellent communication skills, especially written communication via chat (B2 Level
English Minimum - Business Professional)
? Familiarity with tools like Slack, Google Workspace, and internal ticketing platforms

Details
? Salary range: $1,500 a month
? Remote role (candidate must have their own equipment/software to begin with).
? Candidates must be based in the Philippines
? Client will provide supporting equipment/software after 3 month probationary period
? Independent contractor agreement paid every end of the month
? Paid Time Off (PTO) and Annual productivity budget
? Working from 9am to 5pm EST Time Monday to Friday with 2 Candidates working a
weekend split shift Tuesday to Saturday.