Virtual Assistant – Property Management Operations & Marketing

About East Coast Escape

East Coast Escape is a fast-growing short-term rental management company focused on delivering exceptional 5-star guest experiences and maximizing returns for property owners. Our curated portfolio of vacation homes—primarily in the Poconos and surrounding regions—is managed with excellence, hospitality, and heart. We're seeking a dedicated, experienced Virtual Assistant to support both the operational and marketing arms of our business.

Role Overview

We’re looking for a proactive, detail-oriented Virtual Assistant with 3+ years of Airbnb experience and proven expertise in vacation rental operations. You’ll assist with guest support, backend operations, team coordination, and social media marketing. This role is ideal for someone who thrives in a fast-paced environment and is passionate about hospitality and property management.

Key Responsibilities

Guest & Property Support
Respond promptly to guest messages via Airbnb, Vrbo, and other platforms

Manage booking calendars, check-ins/outs, and reservation updates using Hospitable

Coordinate with cleaners, vendors, and maintenance via Turno and internal tools

Troubleshoot and escalate guest issues as needed

Track inventory, tasks, and turnover schedules in ----------

Administrative Tasks
Maintain digital records (guest i ---------- , invoices, checklists)

Assist with property onboarding and listing management

Generate weekly reports on bookings, revenue, and guest satisfaction

Marketing & Lead Generation
Create and schedule content 3–4x/week for Instagram, Facebook, and LinkedIn

Monitor engagement, reply to DMs/comments, and foster community

Use Canva, ChatGPT, and scheduling tools to develop posts and graphics

Support co-host outreach by researching leads and updating CRM

Qualifications

3+ years of Airbnb or short-term rental experience (required)

Experience with Hospitable, Turno, and ---------- (required)

Strong written English and customer service skills

Organized, reliable, and able to prioritize independently

Familiar with Canva, Meta Business Suite, Google Drive, and CRM platforms

Comfortable working evenings and weekends

Bonus Skills (Preferred, Not Required)
Experience managing Airbnb or Vrbo guest messaging

Familiarity with dynamic pricing tools like PriceLabs

Social media growth and content strategy experience

Real estate or STR lead generation background

Compensation
$5/hour (USD)

Schedule:

Thursdays & Fridays: 4:00 PM – 10:00 PM EST

Saturdays: 10:00 AM – 10:00 PM EST

Sundays: 10:00 AM – 8:00 PM EST

Mondays: 4:00 PM – 10:00 PM EST
(Up to 50 hours/week available for strong performers)
Opportunity to expand up to 50 hours/week for high-performing candidates

How to Apply

Please email ---------- with the subject line "Luxury VA" and include:

A brief cover letter or introduction

Links or samples of your social media content work

Confirmation of your Airbnb experience and tool proficiencies