Account Health Expert

Amazon Account Health Expert – Policy, Compliance & Appeal Specialist

We’re hiring an experienced Amazon Account Health Expert** to help us **monitor, prevent, and resolve violations** across multiple Amazon seller accounts. If you live and breathe performance notifications, ASIN reinstatements, and NCX troubleshooting—this role is for you.

About the Role:

You’ll be responsible for managing the **health of listings and seller accounts**, responding to performance threats, and ensuring all product listings stay compliant with Amazon's ever-evolving policies.

Responsibilities:

* Monitor **Account Health Dashboard**, policy warnings, and ASIN suspensions
* Investigate and appeal **listing suppressions**, **NCX/ODR flags**, and **intellectual property complaints**
* Write and submit **effective POAs** (Plans of Action) and escalation letters
* Identify root causes of violations and flag high-risk SKUs
* Work closely with internal teams (brand, legal, CS) to prepare support docs
* Maintain logs of appeals, violations, and communication timelines
* Prevent future issues by advising on **TOS-compliant listing creation**

Requirements:

* 2+ years managing **Amazon Seller Central** accounts
* Proven track record of **successful ASIN/account reinstatements**
* Familiar with NCX/ODR, “Used Sold as New,” restricted product flags, IP complaints, and compliance TOS
* Strong writing skills (you’ll draft POAs and escalation emails!)
* Detail-oriented and fast with documentation
* Bonus: Experience across multiple marketplaces (US, UK, EU)

Tools You’ll Use:

* Amazon Seller Central (Account Health & Messaging)
* Google Sheets / Docs
* Helium 10, DataDive (optional)
* Slack, ClickUp, or Notion (for task management)

Industries We Serve:

* Beauty, Wellness, Pet Supplies, Supplements, and Home Goods
* Some SKUs involve **natural claims, pH-balanced**, or **food-contact disclaimers**
* Experience with **compliance-heavy categories** is a huge plus

Work Type:

* \[Full-Time / Part-Time / Contract]
* Remote OK – must be responsive in \[your timezone]
* Monthly reporting + urgent violation support when needed
To Apply:

Please send:

* A brief summary of your Amazon account health experience
* Sample POA or reinstatement you've successfully submitted (can redact)
* Your availability and hourly/project rate
* What’s your biggest Amazon suspension success story?

Help us keep our listings safe, healthy, and selling!**