Guest Services Agent

Job description

Join Our Team as a Guest Services Agent!

Are you passionate about the hospitality industry? Do you thrive in fast-paced environments and have a knack for building and maintaining positive relationships? We’re seeking a dynamic and detail-oriented Guest Services Agent to join our team.

Position:

Location: Remote

Type: Full-Time / Contract

Salary: $4.5 - $5 per hour Based on Experience

Company Overview

At Cohova, our mission is to provide guests with a wide array of unique and luxury vacation rentals and homeowners with excellent vacation rental management. Each vacation rental is set up specifically for guest leisure through our number one core value: Excellence in Hospitality. Our team includes specialists in guest services, reservations, sales, property management, marketing, housekeeping, maintenance, interior design, and more! We are go-getters and applaud those who challenge the status quo & think outside the box. We love Northwest Arkansas & offer travelers white-glove service. We are a swiftly growing yet stable company, and we are looking for A-Players who fit our company culture and align with our Core Values.

Job Summary: This role is primarily focused on guest communication and hospitality management. It involves managing guest interactions through various platforms, overseeing property standards, and ensuring that each guest receives a high level of service. Some key responsibilities include:

Guest Communication and Issue Resolution: As the main contact for guests, you’ll respond to communications via email, websites (Airbnb, VRBO, ---------- , Homes & Villas by Marriott), and the Guesty software, ensuring prompt and professional responses to inquiries and requests. You’ll also address guest concerns, escalate complex issues, and ensure each guest has a positive experience.
Property Standards and Team Collaboration: Working with the operations team, you'll help uphold hospitality standards for each property. This includes overseeing check-in/check-out procedures, confirming property readiness for new arrivals, and coordinating with housekeepers and maintenance staff for a comfortable guest experience.
Enhancing Guest Experience and Online Engagement: To deliver a memorable experience, you'll be encouraged to find creative solutions within budget constraints. Additionally, you’ll monitor and respond to online reviews to maintain a positive presence across platforms.
Qualifications:

Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
Experience: Minimum of 3-5 years of experience in a guest services agent role within the hospitality industry.
Skills:
Strong understanding of guest services standards and procedures.
Excellent attention to detail and analytical skills.
Excellent communication (Verbal and Written) and interpersonal skills.
Strong organizational and multitasking skills, with a keen attention to detail.
Proficiency in office software (e.g., Microsoft Office, Google Workspace) and virtual communication tools (e.g., Zoom, Slack, Asana).
Ability to work independently and remotely, demonstrating proactive and self-motivated behavior.
Strong problem-solving skills and the ability to anticipate needs and take initiative.
Strong leadership and team management abilities.
Ability to work in a fast-paced environment and adapt to changing priorities. Availability to handle issues outside of regular working hours if needed.
Additional Requirements:

MUST be able to start immediately.
Availability to work flexible hours including occasional weekends.
Reliable internet connection and a suitable home office environment for remote work.
Job Type: Full-time

Benefits:

Work from home
Schedule:

8 hour shift
Night shift
Education:

Bachelor's (Required)
Experience:

Guest Services Agent: 4 years (Required)
Language:

English (Required)
Pay: $4.50 - $5 per hour

Expected hours: 40 per week

Work Location: Remote

Job Type: Full-time

Experience: Hotel experience: 4 years (Required)

Job Type: Full-time

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:


Health insurance
Schedule:


8 hour shift
Day shift
Early shift
Evening shift
Night shift
Weekends
Experience:


short-term rentals: 4 years (Preferred)
remote work: 2 years (Preferred)
Hospitality: 4 years (Preferred)
Language:


English (Preferred)
Shift availability:


Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: Remote

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