A-Player Customer Service Assistant Ecommerce Dropshipping

We are a 7-figure ecommerce business running multiple stores in fashion.
We move fast. We value ownership. We expect excellence.

We are looking for an experienced customer service assistant who:

? Understands ecommerce & dropshipping customers
? Has 2+ years experience in CS for ecommerce
? Is an expert in Re:Amaze (you know it inside out)
? Can handle high ticket volume with a positive tone
? Takes full ownership — we don’t micromanage
? Writes perfect English ? clear, friendly, professional
? Knows how to handle returns, refunds, disputes with smart communication
? Works fast, accurate, and independently
? Understands that CS is a key driver of our brand reputation

What You Will Do
- Manage customer support in Re:Amaze (email, social, chat)
- Answer questions, resolve issues, turn customers into fans
- Handle refund/return/cancellation requests professionally
- Collaborate with operations & fulfillment
- Monitor reviews & feedback — take proactive action
- Help improve processes and customer experience

What We Offer
- Remote, full-time position
- Work with a fast-moving team
- Competitive pay & growth opportunities (5 USD P/H)
- A professional environment where A-players thrive
- Clear KPIs, autonomy, and respect for your work

How to Apply
- Send us your CV
- Short message: why are YOU the perfect fit for this role?
- What is your experience with Re:Amaze?

What is your availability?

???? We hire A-players only. If you’re proactive, fast, reliable ? we want you on the team.
???? If you need to be managed or do the bare minimum ? this is not for you.

We will hire as soon as we find the right person. Apply now.