Part-Time Amazon VA – A-to-Z & Negative Feedback. Resolution (Phone Support Preferred)

We are looking for a reliable and experienced Amazon Virtual Assistant for a long-term, part-time role (3–5 hours per week) to help manage A-to-Z Guarantee claims, negative feedback, and customer-related issues. You must be proficient in Amazon Seller Central and understand how to protect account health by responding to customers professionally, both through Amazon messaging and — when necessary — by phone. Responsibilities include resolving A-to-Z claims, following up on negative feedback, handling delivery or return-related problems, communicating with customers to reach a resolution, and logging all actions in Google Sheets. Additional hours may be requested when urgent issues arise. Strong written and spoken English is essential. Prior experience with similar tasks is highly preferred.