Bilingual Non Voice Customer Support Specialist ( Amazon Account )

Required Language/s
Needs to be able to read and write fluently in at least (1) one of the following languages
Spanish
Italian
French
German
Needs to be able to communicate both English and Filipino

Responsibilities
Answering customer's inquiries related to the company's products and services - answering and sending emails to customers and resolving issues fast
Creates and Provides Coupons to customers for promos and other offerings
Processes Refunds/ Returns and Replacements Request of customers as well as other customer request
Skills and Qualifications
- Language Students are welcome to apply
- Working students are welcome to apply
No work experience required
Amazon Support Experience is an advantage
Ecommerce customer support experience is preferred but not required
Excellent in organizations skills and can work under pressure in a fast-paced environment
Able to communicate in English and Spanish with good comprehension
High committed with good values and integrity
Be familiar with various office documents (e.g. Standard Operating Procedures)
Amenable to work during 4pm - 1am | 6pm - 3am | 8pm - 5am shifts

Home based/Telecommute arrangements are available
Additional Requirements for Home based/ Telecommute Applicants
3 Mbps Download and Upload Speed
Noise cancelling Headset
Desktop / Laptop with i5 CPU and at least 8GB RAM

COMPENSATION PACKAGE INCLUDES
MONTHLY PAY PLUS QUARTERLY PERFORMANCE BASED INCENTIVES