Hotel Operations Coordinator

We are seeking a detail-oriented and experienced Remote Hotel Operations Coordinator to join our team. This role offers the opportunity to manage various aspects of hotel operations from a remote setting, working closely with our on-site team and management.

Key Responsibilities:

Guest Experience Management

• Monitor and respond to guest reviews across all platforms in a timely manner

• Conduct personal follow-ups with guests via phone or email as needed • Track and document feedback patterns for service improvement

• Maintain and update maintenance/housekeeping task lists based on guest feedback

• Coordinate with on-site teams for immediate issue resolution


Financial & Performance Reporting

• Compile comprehensive monthly reports combining revenue, accounting, and performance metrics

• Collaborate with Revenue Manager and Accountant to ensure accurate data integration • Prepare and format owner reports using established templates

• Track and analyze key performance indicators


Corporate Client Relations

• Manage communication with existing corporate clients

• Develop and nurture new corporate partnerships

• Execute targeted email campaigns and follow-up calls

• Maintain corporate client database



Scheduling Support

• Assist in staff roster development and management

• Coordinate with department heads for scheduling requirements

• Monitor and adjust staffing levels based on occupancy forecasts