Head Of Operations For Digital Marketing Agency

Summary:

The Operations Director / Head of Operations is a key leadership role responsible for the overall efficiency and effectiveness of the agency's operations.

You will be instrumental in developing and implementing optimized processes, defining and refining roles, and ensuring robust systems are in place to support our growth and maintain exceptional client and employee satisfaction (target rating of 8/10 or higher).

The ideal candidate will have a proven track record in scaling operations within an 8-figure digital marketing agency environment and possess strong expertise in project management software like ClickUp, Asana, ---------- etc

Key Responsibilities:

1. Process Optimization & Workflow Management:

- Analyze current operational processes across all departments (client services, project management, sales, marketing, finance admin) to identify inefficiencies, bottlenecks, and areas for improvement.
- Design, implement, and document streamlined workflows and standard operating procedures (SOPs) to enhance productivity, quality, and scalability.
- Champion the use of automation to improve operational efficiency.
- Continuously monitor and refine processes based on performance data and feedback.


2. Organizational Structure & Role Definition:

- Work with leadership to define and clarify roles, responsibilities, and reporting structures across the agency to ensure clarity and accountability.
- Identifying skill gaps within teams.
- Facilitate effective inter-departmental communication and collaboration.

3. Client Satisfaction & Service Delivery Excellence:

- Develop and oversee processes that ensure consistent, high-quality service delivery for all clients.
- Implement and monitor systems for tracking client satisfaction, aiming for an average rating of 8/10 or higher.
- Work closely with account management and service delivery teams to proactively address client concerns and identify opportunities to enhance client experience.
- Ensure client onboarding, project execution, and reporting processes are efficient and effective.

4. Employee Satisfaction & Performance:

- Foster a positive, productive, and supportive work environment.
- Ensure tea ---------- mbers have the resources, tools, and training needed to perform their roles effectively.

5. Project Management & Systems Oversight:

- Oversee the agency’s project management function, ensuring projects are delivered on time, within budget, and to the required quality standards.
- Champion the effective use of ClickUp (or similar project management software), ensuring optimal configuration, team adoption, and standardized usage.
- Develop and maintain dashboards and reporting systems within ClickUp and other relevant platforms to track key operational metrics.

6. Resource Management & Financial Oversight (Operational Focus):

- Optimize resource allocation across projects and departments to ensure efficiency and profitability.
- Contribute to budgeting and forecasting from an operational perspective.
- Monitor operational budgets and identify cost-saving opportunities without compromising quality.

7. Strategic Planning & Scalability:

- Contribute to the agency's strategic planning process, providing insights on operational capabilities, challenges, and opportunities.
- Develop and implement operational strategies to support the agency's growth targets, particularly scaling beyond an 8-figure revenue.
- Ensure operational infrastructure (systems, processes, teams) is scalable and can adapt to future growth and evolving client needs.


Qualifications & Experience:

1. Proven experience as an Operations Director, Head of Operations, or similar senior leadership role, specifically within a digital marketing agency that has scaled to or operated at an 8-figure revenue level. ($10 million annual revenue and above)
2. Minimum [e.g., 5-7+] years of experience in operations management.
3. Expert-level proficiency and demonstrable experience in configuring and managing ClickUp or similar advanced project management software (e.g., Asana, ---------- , Wrike) is essential.
4. Strong understanding of digital marketing services, processes, and agency workflows.
5. Demonstrable experience in process mapping, optimization, and SOP development.
6. Proven ability to define roles, build high-performing teams, and foster a positive work environment.
7. Track record of successfully managing operations to achieve high client and employee satisfaction (ideally with experience in metrics-driven environments).
8. Excellent leadership, communication, interpersonal, and problem-solving skills.
9. Strong analytical skills with the ability to use data to drive decisions.
10. Bachelor’s degree in any field

How To Apply


Email a comprehensive and unique cover letter to ---------- telling us why you’re the best person for the job. Use the email subject line "SEO Project Manager", and attach your updated CV.