Admin and Operations Assistant - Trades & Services (Electrical)

Role Overview:
We are looking for a detail-oriented Admin and Operations Assistant to support one of our clients in the trades and services industry. You’ll help manage their transition from Tradify to ServiceM8, handle bookings, phone calls, material orders, and day-to-day admin tasks. If you're proactive, tech-savvy, and have great coordination skills, this one’s for you!

Your Daily Tasks:
Lead the migration from Tradify to ServiceM8 (set up templates, forms, workflows)
Create SOPs and manuals for internal teams
Book jobs via ServiceM8 & coordinate with technicians
Answer inbound calls professionally using a set script
Follow up on payments and send reminders
Send group emails via Mailchimp
Place orders through wholesaler portals
General admin, data entry, and ad hoc support
Assist with quoting templates setup (eventually)
Conduct calls during tender submission periods

Tools You'll Use:
ServiceM8 (required)
Tradify (bonus)
Mailchimp
Wholesaler portals
Microsoft Office / Google Workspace

We’re Looking For:
4–5+ years admin/ops experience (preferably in trades/services)
Confident in handling phones and inbound/outbound calls
Strong attention to detail and time management
Comfortable with remote work and new tools
Familiar with CRM, SOP writing, and documentation