Remote Project Manager

Cascade IT Services is a U.S.-based Managed Service Provider (MSP) focused on delivering secure, cloud-first IT solutions for small and midsize businesses. We provide managed IT support, cybersecurity, VoIP, and cloud services across a range of industries.

We are looking for a part-time Project Manager who will serve as the bridge between our technical team and our clients. You will work closely with our support analysts and leadership team to oversee client deliverables, manage internal project workflows, run weekly status meetings, and keep customers informed and engaged. This role is ideal for someone with experience in IT service delivery, project coordination, and strong communication skills.

This position is fully remote and part-time (4 hours per day), ideally aligned with Pacific Time hours.

Compensation & Growth

This is a long-term, part-time position (4 hours/day). We are offering a starting monthly salary in the range of (approx. **$900–$1,050 USD**), depending on experience and qualifications.

As you demonstrate success managing clients, improving project flow, and supporting our growing support team, there will be opportunities for increased hours, compensation, and greater responsibility as Cascade IT Services continues to expand.

Key Responsibilities:

* Manage client onboarding projects, migrations, and recurring deliverables
* Run weekly client status meetings and track action items
* Maintain project timelines and task lists in Zoho Projects (or similar PSA)
* Follow up with clients and tech staff on outstanding issues or blockers
* Prepare reports and summaries for internal and client-facing use
* Coordinate internal resources to align support and project needs
* Identify new opportunities for additional services or improvements
* Standardize client documentation and drive internal organization

Required Skills & Experience:

* 3+ years of project management experience in an IT, MSP, or SaaS environment
* Strong familiarity with Microsoft 365 (Teams, SharePoint, Outlook)
* Experience using project/task management tools (e.g. Dynamics 365, Planner, Teams)
* Excellent written and verbal English
* Highly organized with a process-driven mindset
* Able to run client meetings and communicate clearly with stakeholders

Nice to Have:

* Certified Scrum Master (CSM) or PMP
* Experience with PSA tools or ticketing platforms
* Familiarity with technical infrastructure concepts (DNS, firewalls, endpoints, cloud apps)
* Experience managing remote teams or technical contractors

Schedule & Pay:

* Part-time (4 hours/day, ideally 9am–1pm Pacific Time)
* Competitive hourly rate based on experience
* Long-term role with potential to grow into full-time as our client base expands