Customer Service Representative

At DillyDilly, we believe exceptional customer experiences start with exceptional people. We’re a fast-growing brand on a mission to bring fun, quality, and ease to the home service industry business owners. Our client's that we answer the phones for are the heart of everything we do, and we’re looking for a CSR who’s passionate about solving problems and building positive connections.

What You’ll Do
Serve as the first point of contact for customers across channels: email, chat, phone.

Resolve customer inquiries, concerns, and complaints with empathy, efficiency, and professionalism.

Maintain expert-level knowledge of DillyDilly products, policies, and processes.

Accurately document customer interactions and escalate complex issues when necessary.

Identify patterns in customer feedback to improve service and inform product decisions.

Represent the DillyDilly voice and tone, ensuring consistency and friendliness in every interaction.

Collaborate cross-functionally with Operations, Product, and Marketing teams to ensure seamless customer experiences.

What We’re Looking For
1–3 years of customer service or support experience (e-commerce or startup experience a plus).

Exceptional written and verbal communication skills.

Tech-savvy and comfortable learning new systems.

Strong problem-solving skills and ability to stay calm under pressure.

A genuine desire to help people and a “no-task-too-small” mindset.

Availability to work flexible shifts, including some weekends or evenings if needed.

What We Offer
Competitive salary and health benefits

Flexible PTO and remote-friendly culture

Growth opportunities in a fast-paced startup environment

A fun, inclusive, and collaborative team

DillyDilly product perks (obviously!)