Virtual assistant for service-based business

Job Overview:

We are a growing service business in the U.S. seeking a reliable, detail-oriented Virtual Assistant (VA) to help manage our appliance repair and dog waste removal operations. You will work closely with the owner to handle customer communication, scheduling, recurring services, and basic marketing tasks.

We’re looking for someone with strong English skills, a positive attitude, and great attention to detail who can grow with us long-term.


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Key Responsibilities:

Answer and make calls to customers (using VoIP software)

Create and manage customer profiles in Housecall Pro

Schedule and optimize service appointments efficiently

Accept and process warranty dispatches

Update customers on job statuses and service ETAs

Manage recurring service routes (especially for dog waste removal)

Accept payments and send invoices

Post in local Facebook groups to increase visibility

Track and organize leads from different platforms (Facebook, Warranty Portals, Website, etc.)



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Requirements:

Excellent spoken and written English communication skills

Must have a quiet work environment and reliable internet connection

Prior experience as a VA in a service-based business preferred

Experience with Housecall Pro or similar CRM is a big plus

Tech-savvy and comfortable using task management tools, VoIP, and social media

Must be proactive, organized, and able to work independently



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Work Hours:

Full-time: 40 hours/week

Preferred working hours: U.S. Eastern Time (Charlotte, NC), with some flexibility

Monday through Saturday availability is ideal



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Compensation & Benefits:

Starting Salary: $600–$800/month, depending on experience

Performance-based bonuses after trial period

Long-term, stable role with room for growth



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How to Apply:

Please send the following:

1. Your updated resume


2. A short voice recording introducing yourself and your work experience


3. A brief explanation of your experience with customer service, scheduling, or using CRMs


4. Your internet speed test (screenshot)



Use the subject line: “I’m your Rockstar VA – [Your Name]”