Operations Assistant – Healthcare Staffing Marketplace

Single Aim ( ---------- ) runs a fast-growing U.S. marketplace that matches clinics with collaborating physicians. Tight, error-free daily operations are the backbone of what we do. We’re looking for a highly conscientious assistant who loves running predefined processes the same way, every day, without fail.

What You’ll Own — 4 Core Work-streams

Funnel Management
- Approve new job posts
- Review credentialing packets
- Create and update records in our CRM (GoHighLevel)
KPI: Same-day completion, Very low % errors

Physician Recruiting
- LinkedIn + Instagram outreach (templated)
- Track responses and stage moves
- Schedule intro calls
KPI: New outbound touches / day

Member Services
- Audit active members monthly against checklist
- Flag anomalies for management
KPI: 100% audits sent on expected business day

Customer Support
- Reply to support inbox same day (scripted FAQs)
- Escalate edge cases
KPI: CSAT

Must-Have Attributes
- Reliability Obsessed – you’ve held a role where zero-defect repetition was critical (e.g., claims processing, order fulfillment, payroll).
- Process Lover – happiest when ticking boxes in Asana and improving a checklist by 1%.
- English Proficiency – C1 writing + clear spoken English for occasional Zoom.
- Tech-Savvy – Google Workspace, LinkedIn, Instagram, Gmail filters, basic Excel/Sheets formulas.
- Timezone – At least 4 overlapping hours with 9 am–5 pm PST (Mon–Fri).

Nice-to-Have
- Exposure to U.S. healthcare, credentialing, or staffing workflows.
- Experience with CRM tools (GoHighLevel, HubSpot, etc.).

How to Apply (Filter Step — read carefully!)


Email ---------- with the subject line:

I’m Your Next Ops Assistant - [Your FirstName]

Attach ONE PDF that includes:
1. Résumé (max 2 pages).
2. A table showing the daily processes you’ve owned, how long you ran them, and your error/throughput metrics.
3. Answers (~150 words each) to:
- Q1: Describe a time you spotted and fixed a small process flaw before it became a problem.
- Q2: Which KPI in the table above was the hardest for you and why?
- Q3: Your available daily working window in PST.

Applications missing any item or the exact subject line will not be reviewed (attention to detail test).

We review applications within 48 hrs and invite qualified candidates to a 15-minute video screen.
Looking forward to meeting the operator who will keep our marketplace humming!