Virtual Assistant (Behavioral Health Experience Preferred)

About Us:
We are a fast-growing behavioral health organization dedicated to delivering compassionate, high-quality care. As we continue to expand, we are looking for a proactive and reliable Virtual Assistant to help support our administrative operations and keep our team organized and efficient.

Position Overview:
The ideal candidate is highly organized, detail-oriented, and well-spoken, with a professional demeanor and strong communication skills. Experience in a behavioral health or medical office setting is a plus. You’ll be responsible for a range of administrative duties that support both client-facing operations and back-end business functions.

Key Responsibilities:

Manage email correspondence and calendars for leadership staff

Schedule and confirm client appointments

Follow up on referrals and coordinate with partner organizations

Maintain organized records and assist with light data entry

Prepare reports, forms, and internal documentation as needed

Provide outstanding customer service via phone, email, and chat

Support billing coordination and insurance follow-ups (if experienced)

Help with special projects and day-to-day tasks as assigned

Requirements:

Excellent verbal and written communication skills

Highly organized and reliable with strong attention to detail

Able to work independently and manage time effectively

Tech-savvy (Google Workspace, Zoom, project management tools, etc.)

Prior experience supporting a behavioral health provider or similar medical environment strongly preferred

Confidentiality and professionalism are a must

Preferred Qualifications:

Familiarity with EHR systems (e.g., SimplePractice, Kareo, Opus, etc.)

Understanding of HIPAA compliance

Experience with Medicaid/MCO processes a plus