Customer Support Quality Control (Vietnamese or Thai Language)

At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.

We are looking for a Customer Support Quality Control Specialist with Thai or Vietnamese language, who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.

Scope of responsibilities:
- Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
- Train and evaluate the work of subordinate support operators;
- Analyze customer requests and quality metrics, form reports;
- Interact with other departments to resolve issues;
- Contribute to the development and implementation of operational processes improvements.

Requirements:
- 2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
- Experience in a quality assurance or monitoring role is a plus;
- Strong analytical skills to assess customer support performance and implement improvements;
- Excellent communication skills in Vietnamese or Thai language
- Excellent English language;
- Ability to work in a structured environment, ensuring compliance with quality standards;
- Strong attention to detail and problem-solving abilities;
- Ability to work in a flexible shift schedule as required.

We offer:
- Remote work
- Full time (different working shifts)
- Vacation 28 calendar days;
- Paid sick leave;
- Learning Coverage;
- Team Building programs;
- Mental Health Programs;
- Sport coverage;
- Medical insurance.