Customer Service Emails Agent

? Respond to customer inquiries via email with a friendly and empathetic tone.
? Process orders, returns, and exchanges through Shopify.
? Track and update customers on shipping and delivery statuses.
? Handle complaints with care, providing resolutions that align with company policies.
? Collaborate with internal teams via Slack to resolve customer issues quickly.
? Utilize GrooveHQ, Gorgias, or Zendesk to manage support tickets efficiently.
? Maintain accurate records of customer interactions and feedback.