Customer Success

Our Company is a telehealth platform that helps women achieve sustainable weight loss through clinically proven GLP-1 programs and concierge-style support. We pride ourselves on empathy, evidence-based care, and a seamless digital experience.

Role Overview
As our Customer Service & Sales Representative, you will be the first voice our prospective and existing members hear. Your mission is twofold: deliver white-glove support across phone, chat, SMS, and email, and convert qualified leads into delighted paying customers. This position is 100 % remote, but you must reliably work Pacific Time hours.

Key Responsibilities
Inbound & Outbound Sales – Engage warm leads, understand their needs, present Eve Health’s GLP-1 program, overcome objections, and close sales to meet or exceed monthly conversion goals.

Member Support – Resolve questions on orders, billing, shipping, and program logistics with empathy and accuracy; escalate medical or HIPAA-sensitive issues to clinical staff when needed.

Follow-Up & Retention – Conduct scheduled check-ins with new members to encourage continued program adherence and upsell complementary services.

CRM & Documentation – Log every interaction in our CRM, maintain meticulous records, and tag common pain points to inform product and marketing teams.

Process Improvement – Spot recurring issues, suggest workflow tweaks, and participate in quality-assurance coaching.

Required Qualifications
Minimum 4 years of call-center sales experience with a proven track record of meeting or exceeding revenue targets.

Flawless, native-level English for both spoken and written communication.

Demonstrated excellence in phone-based consultative selling and objection handling.

Proficiency with CRMs (e.g., HubSpot, Zendesk) and VoIP/soft-phone systems.

Ability to work Monday - Friday, 9 am - 6 pm Pacific (occasional weekend or evening coverage during campaigns).

High-speed internet, a quiet home workspace, and a professional headset.

Commitment to handling protected health information in compliance with HIPAA.

Application Process
Submit your résumé and a brief cover note describing your most challenging phone sale and how you won the customer.