Virtual assistant

We’re hiring a part-time virtual assistant to help manage incoming work from home warranty companies. Your main responsibility will be calling different warranty providers (such as Liberty Home Guard) every hour from 8:00 AM to 3:00 PM CST, Monday–Friday, to request new work orders and follow up on authorizations.

You must have basic knowledge of home services (plumbing, electrical, HVAC) to properly understand and communicate job details. You’ll be speaking directly with warranty reps, so clear English, professional phone etiquette, and reliable time tracking are critical.

We’ll provide basic scripts and training, but you should already understand terms like ‘breaker,’ ‘main line clog,’ or ‘outlet not working.’

Please don’t apply if you have no experience with home service calls or customer support — this role requires you to sound professional and informed. Previous experience with home warranty companies or as a contractor VA is highly preferred.

Quotes and pricing information will be provided upon hire.

This is a light-duty but consistent role — you’ll be expected to check for 2–3 work orders per day and follow up on those for authorization. Most days will take under 45 minutes total, but reliability is key.

2–3 work orders picked up per day
Follow-up on those for authorization (ideally completing as many as possible)
Time needed stays low-effort but consistent, just spaced out across the day