Remote Operations Assistant (2 Positions Available)

About Better Tuition Academy

Better Tuition Academy is one of Sydney’s most trusted tutoring providers, delivering personalised Maths and English tuition to students in Years 3–12. With thousands of families supported and five physical academies across the Northern Beaches and North Shore, our team is growing — and we want you to grow with us.

We’re hiring two full-time Remote Operations Assistants to join our dynamic team and support the day-to-day running of our systems and customer journey.
________________________________________
Salary & Progression

• Starting Salary: $12,000 AUD per year, paid fortnightly
• Bonus: A 13th-month payment is provided every December
• Salary Review Milestones which occur when skill proficiency is met.
o ~3 months: First 10% increase based on skill proficiency
o 6–9 months: Second 10% increase
o 12–15 months: Third 10% increase
• Beyond 15 months, further salary increases are tied to performance and contribution to the team
• Clear advancement path for those who consistently add value and take on more responsibility
________________________________________
Key Responsibilities

• Manage lesson bookings, tutor availability, and scheduling adjustments
• Respond to parent and tutor enquiries via email, SMS, and internal messaging
• Support new tutor onboarding, training coordination, and compliance
• Maintain up-to-date records for students and tutors
• Monitor lesson attendance, missed lessons, and follow-up actions
• Use platforms such as Teachworks, HubSpot, and MessageMedia
• Triage and resolve staff support tickets and urgent operational issues
• Prepare regular operational reports and performance summaries
________________________________________
Essential Requirements

• Excellent English skills – both written and spoken
• Fast and accurate typing – essential in our fast-paced environment
• Strong attention to detail and ability to multitask under pressure
• Reliable and self-motivated with strong time management skills
• Tech-literate and confident navigating cloud-based systems
• Access to a reliable internet connection and quiet workspace

Experience with Teachworks, HubSpot, ChatGPT and/or MessageMedia is a bonus – training will be provided to the right candidate.
________________________________________
Bonus (Not Required)

• Background in education, tutoring, or customer service
• Familiarity with admin systems, CRMs, or reporting tools
• Experience working remotely or with remote teams
________________________________________
Why Join Us?

• 2 roles available – join a growing, forward-thinking remote team
• Long-term career growth – structured progression and leadership pathways
• Work remotely – from anywhere, in Sydney hours
• Supportive, values-led culture – team-first, solution-focused environment
• Real impact – support tutors and families across NSW every day
________________________________________
Interview & Application Process

Our hiring process is structured and designed to find the right fit:

Stage 1: Live video interview (approx. 45–60 minutes via X Interview)
Stage 2: Initial face-to-face interview (via Teams)
Stage 3: Final interview with leadership and operations staff