Community Manager & Onboarding Specialist

Must have 3+ years of experience. We’re looking for a high-energy, organized, and people-first Community Manager + Onboarding Specialist to welcome new members, drive engagement, and ensure that every person who joins our program or platform feels like they belong from day one.

Onboarding & Welcome Experience
• Design and run a seamless onboarding flow for new members (first 7-day experience)
• Send welcome messages, walkthrough videos, and live orientation calls if needed
• Ensure each member knows how to access key resources, tools, and support
• Tag and track onboarding progress using CRM/automation tools (e.g., GoHighLevel, Skool, Circle)

???? Community Engagement
• Spark daily conversation and prompt responses across key discussion threads
• Launch weekly themes, Q&A posts, and challenge-based participation
• Manage pinned posts, group structure, and learning hubs
• Celebrate wins, birthdays, anniversaries, and high-performance users

???? Moderation & Support
• Respond to questions quickly with accuracy and warmth
• Flag, escalate, or resolve conflicts and inappropriate behavior
• Maintain a positive and inclusive tone throughout the space

???? Member Insights & Retention
• Monitor engagement metrics and drop-off signals (inactive members, silent joiners)
• Share weekly updates with internal team on member trends, FAQs, and risks
• Identify power users for testimonials, ambassador programs, or spotlight features