Klaviyo Implementation Specialist

Who We Are:

At Escend Media, we help D2C brands implement retention strategies that increase profit and drive customer retention. We want to be the ‘who’ behind emails that people ask ‘dannngg, who designed that’.

What We Do:

We help 7 and 8 figure ecommerce businesses develop, optimize and scale their owned media marketing efforts. Whether they are just looking to start email marketing, they need to really refine what they are currently doing or they need someone to take email marketing off their shoulders, we’re here to help them so that they can focus on running the business.

Our clients are leaders in their industry and have built strong relationships with the customers they serve. Our job is to ensure that their brand image stays consistent online and offline and, more importantly, that their business is growing.

Summary of The Position:

The Klaviyo Email Marketing Implementation Specialist oversees the full technical lifecycle of client implementations, managing platform setup and integration with eCommerce systems (mostly Shopify and Woocommerce). The role requires cross-collaboration between design teams and the strategist teams and requires a high attention to detail to make sure things are completed on time and with no errors.

Responsibilities:

- Build and optimize email & SMS flows/campaigns across Klaviyo, Yotpo, Aftersell and other platforms as needed following deliverability best practices
- Quality check all flows and campaigns to make sure they are error free prior to sending to the strategist for final approval.
- Complete account migrations from one platform to another
- Record and report on tests
- Weekly account audits to ensure overall account health is high
- Create lists, segments, sign-up units and A/B tests across the platforms mentioned above.
- Schedule all campaigns and flows per the email calendar
- Troubleshooting issues with Klaviyo
- Monitor email deliverability, IP health and maintain data hygiene

Our Culture:
- No one is bigger than the team
- We don’t make excuses, we take responsibility
- Innovate everywhere
- Communicate. Communicate. Communicate. We have a culture of open communication.

Required Skills:
- Minimum of 2 years of experience in a similar role
- Minimum of 2 years of experience working with ecommerce brands
- Deep understanding of Klaviyo
- Excellent written and verbal English skills
- Experience with adherence to brand standards
- Experience with design software like, Photoshop/Figma (nice to have)
- Approach each day with a sense of urgency and purpose
- Experience with project management softwares like Clickup
- Excellent attention-to-detail, organizational skills and ability to prioritize workload
- Excellent communication skills (written and verbal)

Perks:
- Flexible working hours
- Remote working
- Room to grow - we're an early stage start up with a proven track record
- Competitive compensation
- Work with some amazing brands

This Role Is Perfect for You If…

- You love working as a team.
- You are a self-starter.
- You can work under pressure
- You have exceptional communication skills
- You are results/outcome driven.
- You have a ‘can-do’ attitude. If “that’s not my job” isn’t in your vocabulary, you’ll fit in great!

This Role is NOT the Right Fit For You If You Are…
- A ‘me first’ type of person
- Not a self-starter.
- Not a ‘people person’
- Problem driven, not solution oriented. If you complain about problems/issues/bottlenecks, without proposing a solution, this is not for you.
- Looking for a typical 9-5. If you hate Mondays, this is not for you. We’re a mission-driven company who are all about changing the lives and businesses that we work with. If we have something that needs to get done, we’ll have all hands on deck. - Sometimes you might have to work late but sometimes you’ll get the afternoon off, it’s not all work no play, but we’re here to help business grow!

Please send your application here (remove the spaces):
ph. indeed. com/ job/ klaviyo-implementation-specialist-remote-position- 61284dec782b73b3