Customer Service Specialist (Remote)

Responsibilities:

Customer Support:
- Answer customer queries across different channels (primarily Zendesk).
- Represent our brand well across all customer service channels.
- Regularly respond to customer’s emails professionally.
- Guide customers on how to use the product.
- Update customers regarding the shipping status of their orders.

Returns, Refunds, and Discounts:
- Process returns and exchanges promptly and efficiently.
- Facilitate refunds according to company policies.
- Evaluate and approve or deny discount requests based on established criteria.

Social Media Messaging:
- Handle customer inquiries and issues on social media platforms such as Facebook and Instagram.
- Engage with customers proactively and provide timely assistance.
- Coordinate with the marketing team to address customer concerns and gather feedback for continuous improvement.

Qualifications:
- Proficiency with customer service support platforms like Zendesk is strongly preferred.
- Proficiency with crowdfunding and e-commerce platforms like Shopify, Backerkit, Kickstarter, Indiegogo is strongly preferred.
- Strong communication and grammar skills.
- Strong critical thinking skills, problem-solving skills and the ability to find solutions.
- Strong product knowledge.
- Hardworking and positive attitude.
- Can work independently, manage time, and multi-task.
- Passionate about solving other people’s problems.

Requirements:
- Minimum 1 year of Customer Service Experience.
- Willingness to work in shifts, including night shifts
- Reliable working computer.
- Strong internet connection (speed test required).
- Must know how to speak, write, and communicate in English.
- Full-time availability (Working hours: 9 hours daily with a 1-hour lunch break)

*ShiftCam Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.