Customer Support

Customer Support Representative
Full-time

About us:
We are a fast-growing dropshipping company focused on e-commerce via Shopify. Due to our continuous growth, we are looking for a reliable and proactive Customer Support Representative to strengthen our team. Do you communicate clearly, handle customer concerns with care, and enjoy making people happy? Then we are looking for you!

What will you be doing?
Handling customer communication via email and chat (questions, complaints, returns, exchanges)

Investigating and resolving delivery issues and complaints in a timely and professional manner

Processing returns, replacements, and refunds according to our policies

Managing disputes and handling chargebacks, including collecting evidence and communicating with payment providers

Reporting recurring issues to the team to improve customer satisfaction

Working closely with the rest of the team to improve service processes

What do we expect from you?
Fluent in English (both written and verbal)

Experience handling chargebacks or payment disputes

Prior experience with e-commerce customer service and/or Shopify is a plus

Strong written communication and empathy skills

Proactive attitude: you spot problems and offer solutions

Able to work independently and stay organised in a remote environment

Experience with tools like Shopify, Slack, Trello, and Google Drive is a plus

What do we offer?
A challenging, service-focused role in a fast-growing company

A supportive team and short lines of communication

Opportunities to grow in your responsibilities over time

Informal and results-oriented work culture

Remote work from home

To process your application, please answer the following questions in your response:
What is your favourite food? ????

Which brands or stores have you worked for before? Please provide specific names.

What is your desired monthly compensation?

Are you willing to work on weekends if necessary?