Customer Service Team Leader

About Us
We are a fast-growing e-commerce brand specializing in premium wellness and grooming products for customers around the world. We are passionate about delivering top-quality service and innovative solutions that make a difference. As our team expands, we are seeking a dedicated Customer Service Team Leader to help drive service excellence and team performance.

Job Description
We are hiring a Customer Service Team Leader to lead and support our remote customer service team. You will be responsible for team performance, coaching, and ensuring an exceptional customer experience across all touchpoints.

Key Responsibilities
* Lead and manage a team of remote customer service representatives
* Conduct regular 1-on-1 coaching sessions and provide constructive feedback
* Submit daily, weekly, and monthly performance reports
* Ensure the tea ---------- ets or exceeds KPIs and service goals
* Handle escalated customer concerns with professionalism and efficiency
* Work cross-functionally with other departments to improve operations and customer satisfaction

Qualifications
* Minimum of 3 years’ experience in customer service, with at least 1 year in a supervisory or leadership role
* Excellent written and verbal English communication skills
* Strong leadership, organizational, and problem-solving skills
* Experience managing remote teams is essential
* Detail-oriented with strong analytical and reporting capabilities
* Background in e-commerce or dropshipping is an advantage

Preferred Tools & Software Experience
* WooCommerce
* Freshdesk
* Slack
* Google Workspace

What We Offer
* Competitive starting salary: $700 USD/month
* Monthly and quarterly bonus opportunities (after the first month)
* Long-term, stable, full-time role
* Flexible remote work environment
* Opportunities for growth and advancement within the company
* Supportive and collaborative international team

How to Apply
Please send your updated resume and a brief cover letter explaining why you’re a great fit for this role via OnlineJobs.ph or directly to ---------- sure to include the position title in the subject line of your email.

Note: Only shortlisted applicants will be contacted for an interview. We look forward to hearing from you!