Customer Support for a tech product company

Hello,

A US-based company is looking for a VA to handle support tickets and assist with other business-related tasks.

You will be communicated directly with the Founder and work in a friendly environment as part of a small team which focuses on our fast-growing tech and e-commerce projects.

Requirements:
- English on a conversational-fluent level (including calls, video recordings etc)

- Highly-responsible: we can only work with you if we establish a complete trust-based relationship

- Google sheets: proficient in data entry, filters, formulas, etc

- Medium+ technical experience: sometimes you will have to deal with tasks which will require learning how things work (proxies, ad platforms, support platforms, etc). In most cases you will be provided with clear instructions but you have to be tech-savvy enough to catch up on things fast and learn the extras.

- Support: experience in supporting customers is a must. You need to be efficient in supporting clients by answering tickets in the most efficient way possible (including fair-use of AI tools like ChatGPT to optimize the support process without sacrificing quality).

- Sales: this one is NOT required but will be n advantage. Sometimes when supporting customers you will use sales tactics to upsell them with a product.

When applying please provide your past work experience and Google sheets you personally created or improved and explain what was your role there. Sending a Google sheet is not a must because we understand that all of them could be private and under NDAs of the companies you worked at. But that would help us make the decision if you provide some.

We're looking forward to working with you!