Virtual Assistant - YouTube Channel Management & Operations

Job Description: Virtual Assistant - YouTube Channel Management & Operations

Overview
We are seeking a highly skilled and proactive Virtual Assistant with specialised expertise in YouTube channel creation, management, and growth. This role combines traditional administrative support with advanced digital marketing and content management responsibilities. The successful candidate will play a pivotal role in launching and scaling our Scaling.Club YouTube channel whilst managing associated revenue streams through Patreon and client services.

This position requires someone who thrives in a fast-paced environment, understands the YouTube ecosystem deeply, and can work independently to drive channel growth and community engagement. You'll be responsible for the complete YouTube workflow from content planning to community management, alongside traditional VA duties including invoicing and account management.

You will be reporting directly to Grace Ng.

Key Responsibilities
1. YouTube Channel Management & Growth

Channel Setup & Optimisation: Configure channel branding, SEO optimisation, playlists, and channel layout for maximum discoverability
Content Strategy & Planning: Develop and maintain content calendars, research trending topics in business/scaling niche, and coordinate content production schedules
Video Production Support: Edit faceless videos using professional tools, create thumbnails and branded graphics, manage video uploads and scheduling
SEO & Analytics: Optimise video titles, descriptions, and tags for search performance; monitor analytics and provide weekly performance reports with actionable insights
Community Management: Respond to comments within 2-hour SLA, moderate discussions, engage with subscribers, and foster community growth
Growth Strategy Implementation: Execute subscriber growth campaigns, collaborate with other channels, and implement proven growth tactics

2. Patreon Management & Monetisation

Platform Setup: Configure Patreon tiers, rewards, and payment processing
Content Distribution: Manage exclusive content delivery to Patreon subscribers, coordinate member-only perks and early access content
Subscriber Relations: Handle Patreon member communications, process tier changes, and manage subscriber onboarding
Revenue Tracking: Monitor Patreon revenue, prepare monthly reports, and identify opportunities for tier optimization

3. Account Management & Client Relations

Client Onboarding: Manage new member sign-ups for Basecamp and Peak Services programs
Communication Management: Handle client inquiries, coordinate consultation bookings, and maintain professional correspondence
Relationship Maintenance: Regular check-ins with existing clients, manage renewal processes, and identify upselling opportunities
Database Management: Maintain accurate client records, track engagement levels, and update CRM systems

4. Invoicing & Financial Administration

Invoice Generation: Create and send invoices for Peak Services, Basecamp memberships, and consultation fees using established templates and pricing structures
Payment Tracking: Monitor payment statuses, send professional follow-ups on overdue accounts, and maintain accurate financial records
Financial Reporting: Prepare monthly revenue reports, track payment trends, and coordinate with accounting systems
Process Improvement: Streamline invoicing workflows and implement automated payment reminders

5. General Administrative Support

Document Creation: Develop YouTube-specific materials including video scripts, community guidelines, and promotional content
Project Coordination: Manage multiple content projects simultaneously, coordinate with external contractors (graphic designers, video editors)
Systems Management: Maintain organised digital filing systems, update internal trackers, and ensure data accuracy across platforms

Requirements
Essential Qualifications

YouTube Expertise: Minimum 2 years hands-on experience managing YouTube channels with demonstrated growth results (subscriber and view metrics required)
Technical Proficiency: Advanced skills in YouTube Studio, video editing software (Adobe Premiere, Final Cut Pro, or equivalent), thumbnail creation tools (Photoshop, Canva Pro)
Analytics & SEO: Proven experience with YouTube Analytics, TubeBuddy/VidIQ, keyword research, and growth optimization strategies
Administrative Experience: Prior experience as a virtual assistant or executive assistant with demonstrated ability to manage multiple clients/projects
Communication Skills: Exceptional written English, professional phone manner, and experience managing online communities

Preferred Qualifications

Patreon Experience: Previous experience setting up and managing Patreon accounts or similar subscription platforms
Business Content Knowledge: Familiarity with business scaling, entrepreneurship, or professional development content
Social Media Management: Experience managing multiple social platforms and cross-platform content distribution
CRM Systems: Experience with customer relationship management tools and automated marketing systems
Financial Software: Familiarity with invoicing platforms (QuickBooks, Xero, FreshBooks) and payment processing systems

Key Competencies

Strategic Thinking: Ability to understand business goals and translate them into actionable YouTube growth strategies
Analytical Mindset: Comfort with data analysis, performance metrics, and making data-driven recommendations
Creative Problem-Solving: Resourcefulness in overcoming technical challenges and finding innovative solutions
Time Management: Exceptional ability to prioritise tasks, meet deadlines, and manage competing demands
Professional Discretion: Handle confidential client information and business strategies with absolute discretion
Adaptability: Comfortable with evolving responsibilities as the channel and business grow

Technical Requirements

Reliable Internet: High-speed internet connection suitable for video uploading and live streaming support
Professional Setup: Dedicated workspace, professional communication tools, and backup systems
Software Access: Must have or be willing to invest in professional video editing and design software subscriptions
Time Zone Flexibility: Ability to work across multiple time zones and respond to urgent requests outside standard hours

Performance Metrics

YouTube channel subscriber growth (target: 25% monthly increase)
Video engagement rates (target: >5% average)
Community response time (target: 90% monthly)

What We Offer

Competitive compensation based on experience and results
Performance bonuses tied to channel growth milestones
Professional development opportunities in digital marketing
Flexible working arrangements
Opportunity to grow with an expanding business
Access to industry networks and learning resources

This role is perfect for a detail-oriented professional who is passionate about YouTube, understands the creator economy, and wants to play a key role in building a successful business education channel from the ground up.