Head of Operations

About the Role:
We are seeking a Head of Operations to lead daily operations, manage a remote team, and ensure seamless project execution. This role requires fluent English communication skills, the ability to manage multiple email accounts and inboxes, and experience overseeing hiring processes. The Head of Operations will track KPIs, maintain accountability, and ensure all weekly requirements and deadlines are met.

Key Responsibilities:
- Lead and manage a remote team, ensuring clear communication and accountability
- Manage multiple email accounts and inboxes efficiently, drafting and responding to emails professionally
- Find and verify accurate contact information for outreach and operations
- Oversee the hiring process, including sourcing candidates, conducting interviews, and onboarding new hires
- Track and report key performance indicators (KPIs) across projects
- Ensure all KPIs, weekly requirements, and deadlines are consistently met
- Identify and resolve operational bottlenecks proactively

Requirements:
- Fluent in English, with strong written and verbal communication skills
- 4+ years of experience managing and leading teams
- Experience overseeing hiring processes, from recruitment to onboarding
- Proven ability to manage multiple email accounts and high-volume inboxes
- Strong organizational skills, attention to detail, and ability to meet deadlines
- Comfortable using tools for communication, task management, and reporting

Preferred Qualifications:
- Experience managing remote teams and virtual operations
- Familiarity with CRM tools and project management software