Client Success Manager – 1099 Contractor (Remote, U.S. Hours)

About ClariTru
ClariTru builds automated Business Suites that help service businesses (cleaning companies, tutoring centers, daycares, and—soon—health & wellness providers) streamline lead management, appointment workflows, and client communication. Our Client Success Managers guide new customers, explain the system, and ensure long-term success.

Position Overview
This is a fully remote, performance-based role. You’ll handle mostly phone calls (inbound + outbound), guide clients through onboarding, and (for medical clients in the future) handle light VA tasks such as appointment follow-ups. Night-shift work is required (8 AM – 5 PM U.S. EST/PST).

Key Responsibilities
Onboard new clients and walk them through our system

Conduct phone calls to explain features, pricing, and add-ons

Send follow-ups, reminders, and update the CRM

Maintain excellent service to boost client satisfaction and retention

Provide basic admin / VA support when assigned (medical clients only)

Qualifications
Excellent English (spoken & written) – clear, neutral accent

Confident on the phone; enjoys a call-driven role

Own PC/laptop, webcam, headset, and stable 10 Mbps+ internet

Customer service, sales, or VA background (required)

Available to work U.S. business hours (graveyard PH shift)

CRM experience (GoHighLevel or similar) is a bonus

Self-starter, organized, and proactive

Compensation
$150 USD commission per closed sale

Realistic monthly earnings: Agents typically earn $1000 - $2,000+ USD per month, depending on how many clients they close.

Additional monthly pay if assigned to VA support for medical clients (future)


What We Offer
100 % work-from-home flexibility

Proven scripts, training, and supportive leadership

Clear processes and a growing, innovative team

Opportunity to expand into the healthcare sector as we scale


How to Apply

Attach a 60-second voice recording introducing yourself.

Include a short role play in the same recording. Pretend you're calling a business owner to introduce ClariTru and schedule a follow-up. You can start with:

“Hi, this is [Your Name] calling from ClariTru…”
Be natural, professional, and confident — no script required.

Use the subject line: “ClariTru – CSM Applicant [Your First Name]”
Applications without a voice sample will not be considered.

Qualified applicants will receive an assessment link.

We look forward to meeting you!