Customer Support Specialist (Voice) - Mandarin & English

Key Responsibilities:
Provide excellent support and resolve inquiries.
Professional email communication (Mandarin & English).
Manage tickets via Salesforce.
Collaborate with teams.
Escalate complex issues.
Improve processes.
Handle schedule changes and billing.
Uphold data accuracy.
Foster positive team culture.

Non-Negotiables:
3+ years customer service experience.
Salesforce proficiency.
Strong problem-solving.
Detail-oriented and organized.
Independent and collaborative.
High service standards.

Nice to Haves:
Fast-paced customer support.
K-12 or after-school program knowledge.
Billing process familiarity.
Remote team experience.
Passion for positive culture

Skills:
Salesforce proficiency
Fluency in Mandarin and English (written and verbal).
Ability to resolve problems
Attention to details
Billing & schedule management

Tech Stack:
Salesforce (CRM)
Slack, Microsoft Teams, Google Chat (Messaging platforms)