Are you an Awesome Telephony Support Specialist?

Award winning Cloud Technology Consulting firm in Sydney, Australia has an opening for a Telephony Support Specialist. The current role will be full-time and salaried, working primarily during Australian business hours (however we allow flexible work). We are looking to build a relationship with someone who can help our business succeed over a long term.

We have been operating in Australia and the Philippines for 8 years and have a strong industry presence and are looking to hire someone who is a dedicated, dynamic individual with strong knowledge and experience. We are a technology-forward business and knowledge of cloud-based IT business systems (especially G Suite) is essential. You'll be joining a team of A-players and we expect the same from you.

About the job:
You will be working in a specialist division of our business dedicated to telephony and voip services. We resell a product (www.dialpad.com) which integrates with Google Apps for small businesses - and you will be helping to deploy Dialpad for customers, as well as support existing customers using the system. This role will suit a detail oriented and process-driven professional. We are a high-performing team and this job will sometimes confront you with the unfamiliar. You'll need to be eager to respond with "I'll take a shot at it" instead of "I can't." You must be brave even if you're not confident.

Key responsibilities for the role:
- VOIP/telephony deployments for small and medium businesses (typically up to 100 employees). We expect to see a strong background in deployment of telephony/voip products to be considered for this role.
- You MUST have worked with G Suite/Google Apps yourself and know the product well or at least be a Gmail/Docs/Drive geek
- Telephony/VOIP Support (training will be provided but a 'techo/googler' mindset will be required)


Qualifications/experience required:
- MINIMUM 3 years of experience in a Technical or Helpdesk role or both (you MUST substantiate this)
- Knowledge and experience working with and supporting telephony/voip products
- Good knowledge of the Google Apps suite of products i.e. Google Drive, Docs, Speadsheets and how they work in a business
- (preferable) Experience working from home for other online businesses.

It will be extremely advantageous for you to have an interest and experience in:
- Working in the cloud (i.e. working in the browser) and how that is changing the business landscape
- Small businesses (i.e. up 1-30 employees) and their particular challenges and needs
- Google G Suite Technology (Gmail, Google Docs, Google Drive etc.) and it's integrations

Applicants MUST be based in the Philippines. Cebu area preferred.
Applicants MUST submit application via this form to be considered: https://goo.gl/forms/jpBktkoHWL0CmWRa2
Please also check and re-check the links to your resume to ensure they are correct. We will only contact valid submissions.