Paypal & Shopify Dispute, Claim & Chargeback manager

Full Time

Job Description:
We are Compound Commerce, a fast-scaling e-commerce company running multiple high-volume Shopify stores. We're looking for a highly experienced, detail-obsessed Dispute, Claim & Chargeback Manager to lead our dispute operations and protect our payment gateway integrity.

You are the A+ player we need if:

You have proven success handling Paypal & Shopify chargebacks with a win-rate of 85% or higher.

You understand the customer journey and know how to balance dispute performance with a positive brand image.

You think like an investigator, act with precision, and document everything in systems like ---------- .

You can collaborate with customer service and suppliers to gather strong evidence fast.

You can handle 8+ cases per hour with speed and accuracy.

You are available for two daily shifts (2.5h morning + 2.5h evening CET) and ready to take full ownership of your role.

Bonus if you're already experienced with e-commerce, chargeback portals, and fraud prevention tools.

Responsibilities:

Review, respond, and manage all PayPal & Shopify disputes, chargebacks, and claims.

Maintain detailed records and dashboards for case performance.

Liaise with support, fulfillment, and customer teams to build and submit winning evidence packages.

Spot patterns and proactively reduce dispute risk.

Report directly to leadership with weekly dispute KPIs.

Desired No. of Hours Per Week:
40 hours (divided over 2 daily shifts of 2.5 hours each)

Contact Person:
Compound Commerce

Skills Requirement:

Paypal Disputes

Chargeback Management

Shopify Admin