Virtual Assistant - Former Airbnb Employee – Review Removal & Resolution Specialist

We are looking for former Airbnb employees with insider knowledge of how to remove unfair reviews, open and manage Resolution Center cases, and navigate Airbnb’s internal systems to get results. The ideal candidate has worked in Trust & Safety, Resolutions (Level 2 or higher), or other specialized departments where you learned the tips, tricks, and back-end procedures that only come with real experience.

As of May 2025, we manage 21 properties and expect to grow to 30+ by the end of the year. We’re building a tight-knit, high-performance team and are seeking someone who can own this part of the business and grow with us long term.

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What You’ll Do:
• Remove or challenge unfair reviews using proven internal methods
• File and follow through on Resolution Center cases
• Help develop internal systems and templates based on what actually works
• Communicate with guests when needed in a clear, professional tone
• Represent our brand with intelligence, confidence, and persistence

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Qualifications:
• Former Airbnb employee (REQUIRED)
• Experience in Trust & Safety, Resolutions (Level 2+), or related internal departments
• Deep understanding of how Airbnb evaluates reviews, disputes, and escalations
• Fluent in English (spoken and written)
• Comfortable communicating with guests and handling escalations calmly
• Self-motivated, organized, and results-driven

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Compensation:
• Competitive base rate
• Performance bonuses for successful case closures and review removals
• Long-term opportunity with room to grow into a leadership role as we scale

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To Apply:
Please share your experience at Airbnb, especially any time spent in review, resolution, or trust & safety departments. Let us know what insider insights you bring to the table—and why you’re the right fit for this role.