Senior Airbnb/VRBO SUPERSTAR (Part-Time, Weekends – Remote)

Are you looking for a weekend side job with long-term growth potential?

We’re a U.S.-based short-term rental business looking for a reliable and detail-oriented Super Admin Assistant to support our Airbnb operations.

Work Schedule (Manila Time):
Friday: 9:30 PM – 6:30 AM
Sunday: 3:00 AM – 3:00 PM
This is a part-time role with potential to grow into full-time.

Your Responsibilities:
-Handle booking inquiries, guest communication & Airbnb support (Airbnb, VRBO and Ring Central Inbox)
-Coordinate with the internal team for special requests, issues, or emergencies.
-Follow templates and guidelines for consistent guest communication.
-Inbound and Outbound calls
-Call guests for reviews, Review Disputes.
-Listing management
-Resolution Claims
-Organize and coordinate maintenance/cleaning schedules
-Support Operations Manager with property and operations-related admin work
-Provide general support to other tea ---------- mbers.

Qualifications:
-Must have excellent written and spoken English — clear, professional, and friendly communication is a must.
-Experience handling Airbnb, VRBO, or other short-term rental guest messaging is strongly preferred.
-Ability to respond to guest messages quickly and accurately.
-Must be reliable and punctual with agreed work hours.
-Must have stable internet
-Strong attention to detail and ability to follow instructions.
-Positive attitude and willingness to learn our processes.
-Willing to work overnight/weekend shifts consistently
-A+++ Knowledge in Review Disputes, Review Cold-Calling, At-Risk Listings, Case Senior Escalations, Airbnb Policy Expertise, Resolution Center Handling, Guest Issue Resolution, Listing Health Monitoring, Superhost Standards, Airbnb Account Management, Airbnb Policy-Based Appeals, Trust & Safety Coordination and Host Support Proficiency