Customer Service Representative (CSR) with Dispatch Experience

What You’ll Do:

Answer incoming calls, emails, and chats from customers with professionalism and empathy
Schedule and dispatch electricians based on skill set, location, and availability
Monitor job progress and communicate updates to customers and the field team
Manage the dispatch board and ensure all open jobs are moving forward smoothly
Follow up on service calls, estimates, and completed jobs to ensure customer satisfaction
Support other departments as needed with administrative or operational tasks

What We’re Looking For:

3+ years of CSR experience in a home service, construction, or trade industry
Dispatch experience required (ServiceTitan experience a huge plus)
Excellent verbal and written communication skills
Strong multitasking and problem-solving abilities
Ability to remain calm under pressure and handle difficult conversations with professionalism
Tech-savvy and comfortable working with scheduling platforms, CRMs, and communication tools

Bonus Points If You Have:

Experience using ServiceTitan, Housecall Pro, or similar software
Knowledge of electrical services or other skilled trades
Prior remote work experience with a self-starter mindset